Privacy Policy

1. Introduction

Zortiul Gifts Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.zortiul.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site. By accessing the Site and/or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Place an order
• Subscribe to our newsletter
• Respond to a survey
• Fill out a form
• Contact us

The personal information we collect may include your:

• Name
• Email address
• Postal address
• Phone number
• Payment information
• Demographic information
• Other information you choose to provide

Images and Customization Content

When you use our personalization services, we collect the images, text, and other content you provide to create your customized products.

Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times
• Pages viewed
• Other browsing information

3. How We Use Your Information

We may use the information we collect from you for various purposes, including to:

• Create and manage your account
• Process and fulfill your orders
• Provide customer service and support
• Send you transactional emails and order updates
• Send you marketing and promotional communications (with your consent)
• Respond to your inquiries and comments
• Conduct research and analysis to improve our products and services
• Monitor and analyze usage patterns and trends
• Protect our Site and services from unauthorized access
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public
• Protect against legal liability

With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings and other tools. By continuing to use our site, you consent to our use of cookies.

We use the following types of cookies:

• Essential cookies: Necessary for the site to function properly
• Preference cookies: Enable the website to remember your preferences
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take the following measures to protect your data:

• Use of SSL/TLS encryption for data transmission
• Secure storage of personal information
• Regular security assessments
• Limited access to personal information by our employees
• Employee training on data protection practices

7. Your Rights

Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws, you have certain rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information under certain circumstances.
• Withdrawal of consent: You can withdraw your consent at any time for activities based on consent.
• Marketing opt-out: You can opt out of marketing communications at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. Children's Privacy

Our Site and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe we have collected personal information from a child under 18, please contact us using the information below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By submitting your personal information, you agree to this transfer, storing, and processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

Last Updated: March 6, 2025